Customer Reviews

Service pretty much as expected. Service warned of tire sensor wear.

I got right in and right out with work being completed as promised.

This was the 14th consecutive oil change I���ve had on this vehicle since purchasing new and I know they���ll keep me running for many, many more than 14 more!

Everyone went above what was expected and provided a great experience.

Time required was less than expected!

Jill was amazing to work with. She answered all of our questions to the best of her ability, and if there was something she wasn���t sure of, she made sure to find a way to get us an answer. She was communicative and pleasant the entire time. I was super happy with my experience of purchasing my first car, especially with Jill���s help!

Always great service... Jenn is the best....

Very fast and courteous service. I came in "on the spot" and received a complimentary car service to and from my destination with a great driver. The "turn-around" time for the service was great. Kudos to the team!

Agreed on price over the phone. Test drive and paperwork took less than 2 hours. Tech helped us with all the settings.

Corrected problem after tires were installed and had a vibration at N/C

Britton and entire team understood our losses in Hurricane Helena flooding and winds in the Asheville, NC area.and helped as much as possible. I have to commend them so much. I wish the best life has offer to Bob McCord Buick.

Good service

thorough explanations of vehicle, process, etc. w no apparent pressure

Fairly smooth experience until I got to the Finance Manager. I worked with Jason as my Finance Manager and I found him to be rude and almost made me go somewhere else to purchase my Acadia AT4.

Called and made an appt to have the oil change, very accommodating to my schedule. When I arrived, a service member got me checked in and my oil change was ready in an hour. The office gals were polite and efficient.

Had a windshield install in my Buick Envision. Unfortunately 2 were broken when received at your facility. Mike Waldrep kept me updated as several weeks passed.

Things went very well. Communication was very good concerning the repair. The issue I brough my truck in for was repaired. They found a couple of other things and communicated about those. I agreed to fix them as well. In all I am pleased.

Service was phenomenal. Jen Perez always does an excellent job.

Phil in parts is the best & Mike W. Took care of installing a part pronto. Great job

Communication between this dealership and Progressive was very poor (it was an exploding semi tire that caused my damage it was not entirely due to wear & tear) and I���m dealing with progressive regarding that issue. My issue with this dealership is also a lack of communication! They had possession of my car around Oct. 10th. I contacted them via their website chat 3 times and was told that my inquiries regarding its status would be passed on. I finally called on Oct. 25th and it was ready - I was never contacted that it was ready! Apparently, it was ready on the 17th!! That���s 8 additional days of a rental car payment!